Issue link: https://www.ascpskindeepdigital.com/i/1514075
is left unspent in the economy, and consumers with disabilities are excluded due to a lack of overall awareness regarding inclusion and accessibility. You need a plan." Wick's advice for business owners is to ask the client to disclose any accommodations that need to be made immediately when they're checking in or when they're in the treatment room. You should also include this as a question when they're scheduling the appointment online or over the phone. The question portrays an awareness and an openness, which the client with a disability could find extremely trustworthy. This means you recognize and respect the need for accommodation to value the client's business. Respect is crucial in establishing a relationship with a customer. While this client probably won't demand a ramp be built on the spot, they will feel seen, heard, and acknowledged. If a potential client calls to book a facial, ask them if they have any disabilities that require the use of mobility devices or if they have any hearing or visual impairments that you should be aware of to make their arrival as welcoming as possible. 60 ASCP Skin Deep Winter 2024