ASCP Skin Deep

WINTER 2024

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Get coverage for your equipment on- and off-site! More at ascpskincare.com/bpp 63 of the desk or come around so clients using wheelchairs don't feel like they are unwelcome at your business. • Online—While not a physical space in your spa, websites are certainly a good place to show your willingness to accommodate all clients. Your website should offer an audio version for vision- impaired clients. The same can be said about written materials, handouts, and forms you use in the spa. Help Clients Advocate for Themselves Wick believes it is ultimately the client's responsibility to advocate for themself. They need to be able to effectively communicate what they need regarding accessibility, as they know what their body is capable of. The client can and should tell the esthetician or front desk receptionist what they need to become a loyal customer. THE TAKEAWAY Like Wick, you should operate your business with a willingness to make accommodations for all customers who seek treatments from your spa. Most estheticians go into the profession because they want to instill confidence in clients and make them feel beautiful. Hopefully, these tips inspire you to examine your offerings and space layout to see if there are any missing pieces in the accessibility puzzle you need to improve upon. Note 1. ADA National Network, "Opening Doors to Everyone," accessed December 2023, adata.org/factsheet/opening- doors-everyone.

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