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Designing a safe space for every client
EVERY BUSINESS OWNER SHOULD
assume there will be clients frequenting
their establishments with various
needs that require accommodations.
However, there is no one-size-fits-all
accessibility model for accommodating
clients with disabilities in esthetics
businesses, or any business for that
matter. Disabilities are unique, like how
all people are unique. It's vital for you to
make your spa accessible to every client
who comes through your door—and
sometimes, that means making in-the-
moment accommodations that account
for their unique disability.
wellness
without limits
by Dasha Saian Marchese
KEY POINTS
• You will undoubtedly have
clients who have disabilities, use
mobility devices, or require other
accessibility accommodations.
• Be clear in asking clients about what
accommodations they require before
the appointment starts.
• Create an accessibility plan for your
spa to help improve your clients'
experiences.
