Issue link: https://www.ascpskindeepdigital.com/i/86330
Give Me an A Action is about documenting what actually happened during the session. Include information about the treatment performed, products and equipment used, and other actions, such as noting that you added an extra blanket because the client was cold. Also note what changes occurred with each portion of the treatment, and provide detailed information about the condition of her skin, as well as any changes you would make in future treatments. Depending on the client's desire for information, you may share this with her during or after the session. • Sample actions: "European facial. Products used were botanical cleansing gel, AHA nutrient toning essence, Golden Flame hydration mask, antioxidant light moisturizer, citrus lavender sea salt scrub for foot massage, lavender essential oil in diffuser. I observed fine lines around eyes due to dehydration and hyperpigmentation on both cheeks and nose. Dry skin responded well to treatment. Will suggest microdermabrasion for next session." • Sample action statements: "I used this technique/product because …" "This will help your acne by removing some of the dead skin cells to help the pores to clear." "You will continue to notice some redness for the next hour or two after your treatment." Give Me a P Planning is where many estheticians fail when creating SOAP notes. They incorrectly assume the client will be put off by recommendations about products to use and how often to return. This is not generally true, especially if the client has come to you with specific concerns, needs, or goals. Be the guide and professional resource the client is looking for, and provide a complete roadmap for skin care success. Using your findings from all the previous steps, suggest a treatment plan, frequency, and home-care routine. • Sample plan comments: "I suggest you come in every two weeks for a total of six sessions." "Another treatment that would be beneficial for your goals is microdermabrasion." "Between visits, use this exfoliant twice a day. Let me show you how to apply it." "One product I used today was this eye cream. You can also use it at home every night for better results." "I'd like to refer you to a dermatologist to get this mole checked." Additional planning information to document at this stage can include client education: special instructions, benefits, and contraindications of the recommended products and services. You can also note any current specials or events, rebooking incentives, and how and when to send reminders for the next session. The better you get to know and remember each client, the more prepared you will be to provide the best possible services, products, and recommendations, while simultaneously protecting yourself and the business. SOAP notes are not just paperwork, but a guide to help you bring the client to his or her goals. That means your clients will be happy and satisfied, inspiring them to return and refer others, thereby increasing the revenue stream and overall profitability of your practice. This will give you, as a practitioner and/or business owner, greater satisfaction with your business and career. Felicia Brown is a licensed massage therapist based in Greensboro, North Carolina. She has owned two day spas and opened her consulting company Spalutions in 2005 to provide business and marketing coaching to spa and wellness professionals of all types. Contact her at www.spalutions.com or felicia@spalutions.com. Further Reading How to Chart SOAP Notes—www.raymondlouis.com/index.php/articles/view/50.html SOAP Notes for Massage Therapists—http://lmtorbust.com/soap-notes-for-massage-therapists-1/ Get connected to your peers @ www.skincareprofessionals.com 33