6 september/october 2016
e Client Comes First
This issue is devoted to
all things customer service,
because where would we be
without clients? Building a
steady book of business is the
key to doing what you love for
as long as you love it, so we've
focused on client retention.
How do you convince a fi rst-time
client to rebook? Do you ask to set the
next appointment date at checkout?
Send a handwritten thank-you note?
Follow up to see how the home-care
regimen is going? These are all ways to
show your clients you care, and that's
what brings a client back: a trusting
relationship with someone who cares.
At Associated Skin Care
Professionals, our members are our
clients and we want the same thing.
We care about you, and we hope that
we continue to build a trusting relationship with you—and keep you as a
lifetime client! That's why we're so excited about our new, updated website.
You'll notice right away that our small but mighty team has given it a
complete overhaul, with a fresh look, easier navigation, and a blog to help
you stay abreast of all the happenings in this ever-changing profession.
It launched in July, and I hope you've had a chance to take it for
a test drive. If not, please take a moment and give it a spin, then let
me know what you think. With your feedback, it will continue to
evolve. It's for you, and we want to off er all the benefi ts, support,
and care we can. Because you, our client, always comes fi rst.
Cheers,
Mary Barthelme Abel
mabel@ascpskincare.com
FROM THE EDITOR
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