www.ascpskincare.com 43
by Lynn Parentini
Your guide to
dealing with
challenging
clients
W
hen a client has
a problem, her
comments can
feel like a personal
attack. Regardless of who's wrong and
who's right, we must find ways to build
relationships instead of breaking them
down, even when they are tested with
complaints and difficult attitudes.
Don't let your pride get in the way.
That said, there are some clients whose
constant negativity is difficult to build
a professional relationship on. Do you
know when you should work hard to
save a relationship, or move forward
and let go of a client? It all has to do
with knowing the kind of difficult client
you're dealing with.
