www.ascpskincare.com 41
septemberoctober
challenging clients | one-hit wonder | customer experience | forever clients
a matter of time
It seems the standard 50-minute treatment may not work for today's clients. Large spas
report that customers are requesting quick, targeted services, or the opposite—a couple
of hours dedicated to healthy skin. Does your service menu offer both express and
extended options? If not, maybe it's time. For more customer service tips, turn the page.
