52 september/october 2016
C
ustomer service is more than a smile
or friendly greeting from the front
desk, or the transactional moments
when clients finish up their visits. It
is about what happens from the moment a client
chooses to book an appointment with you until—
well, until she is no longer a client. Customer service
must be implemented in every area and aspect of
your business if you want to thrive.
When it comes to
creating exceptional
client experiences,
there's no stop date
by Denise R. Fuller
Story
