Issue link: https://www.ascpskindeepdigital.com/i/393439
I've been getting quite a few inquiries about microneedling lately. I tried a roller years ago and did not like it at all, neither did my clients. So, I didn't pay much attention after that, but the technology has changed since then and it seems to be gaining some momentum. So I thought I had better check it out. Here's my demo experience ... I contacted one of the major companies and requested a demo. The sales guy stopped by a few days later. Nice fella. He explained the technology and the machine very well. He had an open needle he was using to show us how to put it on the unit, etc. When it was time to do a demo on me I asked for a new needle. He went back out to his car to get one. I'm kinda thinking having one available when going for a demo is standard but I've since learned from the company that they don't bring them in until they actually do the demo. Okie Doke. He came back in and put the new needle on the unit and then applied some serum on my arm without sanitizing his hands or my arm and proceeded to treat my arm. While he was doing the treatment, I smelled something really nasty. I thought perhaps this nice fella had a bad case of halitosis but it turns out it was the product he put on my arm. When I mentioned the smell, he stated that someone else had told him the same thing and he thought it was because he left the product in the car in Palm Springs and it had gone bad. I am not going to even write anything about that because I can hear you all thinking the same thing I'm thinking! Seriously? Next, we're going to do my assistant's arm. She politely asks not to use that same product, so we used my real performance gel. With a new needle we treated her arm. By Friday night my arm was a mess and her arm was just fine! Go to the "Let's Chat" page on my website to see a picture of my arm. So, I'm not telling you this story to tattle on a company. In fact, please do not ask me which company this is because I've got to think that none of this was standard procedure for this company. I did contact them and was told that the product was recalled 12 hours after my appointment. The smell alone should have been enough to not use it. I don't think I would have waited for a recall! Here's what I took away from this experience.... 1) We've got some pretty powerful toys nowadays that we're playing with and we had better respect what they do. With a sue happy society out there, we need to protect ourselves. Can you imagine if this was done on one of your clients' faces ... oh, she'd be heading to the nearest lawyer, do not pass go! Make sure you get proper training on equipment & don't be so quick to try and be creative with it! There are reasons why you are trained to do things a certain way! Thank goodness for ASCP. They've got our backs all the time! 2) When I'm getting demos of equipment I always go along with whatever the rep is doing because I'm kinda testing them! I don't want you to do this. If something seems wrong, like a bad smelling product or no sanitation ... call that rep out on it! This is the worst reaction I've experienced from just going along but you don't want to have this kind of experience ... especially on your face. It kinda goes along with what I talk about in my workshops. My frustration back in the '90s when purchasing equipment was that the salesmen that would come to my Center had probably never even had a facial nonetheless really used the equipment on anyone or even on themselves. With all the changes happening with our State Board (California) let's not give them fuel for the fire by having unnecessary mishaps. Email me and let me know what you think! Shelley Hancock Consulting Helping You Transform Your Skin Care Business www.shelleyhancock.com contactme@shelleyhancock.com (949) 481-4037 Demo Gone Bad … here's what I learned from it. Advertisement