Issue link: https://www.ascpskindeepdigital.com/i/1495571
New member benefit! Get the ASCP SkinPro app at ascpskincare.com/skinpro 49 BEYOND TREATMENT clients, booking them, and maintaining their clients' information. They are also responsible for collecting their payments directly. A bonus for a room renter is that you will not have to provide extensive training since they will have to rely on their own experiences and expertise to do their jobs. Discussing expectations ahead of time is a good practice, as room renters are only entitled to what is written in their lease agreement for the room. You do not need to provide a backbar, linens, supplies, vacation time, or even a clientele. While you can't require a room renter to sell your products, you can include a provision in your lease agreement that prohibits them from selling any competing retail. CREATING A JOB DESCRIPTION In an employee situation, you will naturally need to create a job description that outlines the roles and responsibilities of your new position. In addition, you will want to include any requirements, such as an esthetician license (if necessary) or computer skills, required to do the job. There are many job-posting websites. The trick is figuring out where your ideal candidate will be looking. If you're looking for a receptionist or administrative help, you may want to look on Indeed, Glassdoor, and LinkedIn. On the other hand, if you are looking for someone who specializes in esthetics, massage, or another field, you may have better luck posting in local community groups on Facebook for estheticians or beauty and wellness professionals. ACING THE INTERVIEW Once you receive resumes and inquiries, you'll want to set up a time to interview interested parties. Whether you are interviewing a room renter or a potential employee, make sure you find each other likable, because you'll need to have an effective working relationship. Another quality an applicant should demonstrate is a strong track record of responsibility. For a room renter, that includes a solid rental history and the ability to provide references for previous rentals or work history. If this person is flighty or flaky, you may not want them to cause extra chaos in your business. For an employee, responsibility includes showing that they can keep a job. You should be able to see on their resume what responsibilities were given to them and if promotions were offered at their previous places of employment. MAKING AN OFFER AND ONBOARDING It's good practice to outline your expectations and arrangement details up front and offer your applicant time to think it over. As mentioned before, a lot of misclassification occurs in the service industry, so they may be accustomed to different arrangements that may not be legal. A good onboarding plan is one of the best ways to ensure an employee's success in your business. Onboarding introduces your new employee to your brand, culture, and expectations while making the new hire feel welcome and a part of the business. This also includes ample time for training, product knowledge, protocol guidance, customer service standards, and learning about their new role. Although it takes time away from your day-to-day, onboarding is well worth the investment for the future. Businesses fall short when they don't take the time to onboard effectively, leaving the new hire feeling lost and unsure of expectations. This can often result in a high turnover rate and lead to unsatisfactory employee performance. The Small Business Administration (SBA.gov) is an excellent resource for managing your business. They have checklists, guides, and pertinent information about legal requirements, general business help, and proper processes that will save you a lot of time and money. As an entrepreneur, you will reach many milestones, but hiring your first employee can be one of the biggest. So, here's to building your empire and growing your business! Whether you are interviewing a room renter or a potential employee, make sure you find each other likable, because you'll need to have an effective working relationship.