www.ascpskincare.com 1
features
42
the good, the bad,
and the ugly
Your guide to dealing with every
type of challenging client
by Lynn Parentini
48
are you a one-hit
wonder?
It's time to determine why clients
aren't returning for a second visit
by Patti Biro
52
neverending story
There's no stop date to providing
exceptional client experiences
by Denise R. Fuller
56
the forever client
Building long-term relationships is
the key to having lifelong clients
by Felicia Brown
beautybuzz
13 products
17 industry news
21 esty talk
23 calendar
ascp & you
63 benefits
64 i am ascp
expertadvice
27 feed your face
Food and skin
myths—exposed
by Alex Caspero
31 mind your business
Ways to focus your attention
on client retention
by Lori Crete
35 skin solutions
A timely treatment to
repair sun-damaged skin
by Mark Lees
38 ingredients
The pros and cons of
epidermal growth factors
by Susanne Schmaling
56
contents
september/october 2016
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