ASCP Skin Deep


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ascp and you: skills to master 40 ASCP Skin Deep March/April 2015 For the second installment in this series on skills every esthetician needs for a successful career, let's take a look at emotional intelligence (EI). EI is your ability to manage, express, and understand your emotions. It is an ability that can be learned and improved—and understanding it is important for staying happy in your work, overcoming the risk of professional burnout, and relating well to your clients. EI is measured by your emotional intelligence quotient (EQ). The key concepts of EI, as defined by Daniel Goleman, PhD, in his book Emotional Intelligence, are: 1 • Self-Awareness: This skill is essential for managing your stress and emotions. A key factor for being self-aware is to be able to recognize your emotions as they are happening and regulate what your reaction will be. Self-awareness also encompasses your sureness about your capabilities and self-worth. • Self-Regulation: This is what lets you deal with your emotions as they arise, and manage how they affect you. Skills for self-regulation include stress reduction, exercising self-control, handling change, and being open to new ideas. • Empathy: This skill is your ability to recognize and understand the emotions, desires, and interests of other people. Listening and conflict management are part of this. • Social Skills: These are all the skills that help you feel socially comfortable, work with others, and maintain good relationships. • Motivation: A high degree of motivation is essential to developing a high EQ. This is about deferring short-term results for long-term success, being productive, and loving a challenge. Those with high motivation are very effective at whatever they do. EI in the Treatment Room EI is an important part of your work as an esthetician. Each of the five EI skills comes into play in your daily practice in a number of ways. • Self-Awareness: Every day you must be self-aware. Are you overbooked to the point of exhaustion? Are you continually stressed? Is the stress affecting your health? Recognizing these emotions and how they affect your body is essential for your career longevity. • Self-Regulation: Our clients feel the emotions we express. If we cannot self- regulate our emotions, we create a toxic environment for our clients and ourselves. An environment in which you are continually dealing with toxic coworkers or management also detracts from your ability to connect with your clients. Emotional Intelligence Develop your EQ for better client relationships by Susanne Schmaling

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