ASCP Skin Deep


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54 ASCP Skin Deep January/February 2021 F lashback to the Basics WITH ALL THE WILDFIRES IN California, and everyone's solar panels dirty from fallen ash, it was time to have ours cleaned. I found a website that looked interesting, so I filled out the information form and hit send. Two days went by with no response, so I picked up the phone. The gentleman on the other end recognized my name, so that tells me he saw the form come through. Why then had it been two days with no response? Stick with me here . . . I promise there's an important point to my story! Simple ways to remind clients they're important to you by Shelley Hancock Lauren Lee/Stocksy

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