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GIVE A GIFT
A small, appropriate client gift is a great pick-me-up at any
time of year. But when it comes to giving gifts, the key is
personalization, not expense. Your client gift should suit
your client's taste. Avoid one-size-fi ts-all items.
After spending time with a client, you will have a good
feel for the health and beauty products they enjoy. These
items make perfect gifts because they not only express
your thanks but also show a continued interest in your
client's well-being long after they leave your business.
PROVIDE AN ADDED-VALUE SERVICE
Actions are always better than thoughts when saying
thank you, and no action shows more warmth and
caring than the outstanding services you already off er
your clients. To add a cherry on top, upgrade one of
their regularly scheduled treatments to the "deluxe"
version, or give a small side treatment on the house.
Adding an aromatherapy session during a facial or
a foot massage before a pedicure is a great way to show
your gratitude. The client will not only appreciate the
gesture, but might also enjoy the experience so much
that they add it to their normal list of services.
Whatever form your gratitude takes, it is sure
to strengthen customer relations, improve overall
morale, and help maintain a positive, cheerful work
environment. For that, we can all be thankful!
Notes
1. Sadhana Bharanidharan, MedicalDaily.com, "People Really Underestimate the
Power of Saying Thank You, Study Shows," August 29, 2018, www.medicaldaily.
com/people-really-underestimate-power-saying-thank-you-study-shows-427166.
2. Suzanne Kane, PsychCentral.com, "How Gratitude Can Aff ect Your Physical and
Psychological Well-Being," last updated October 31, 2019, www.psychcentral.
com/lib/how-gratitude-can-aff ect-your-physical-and-psychological-well-being.
3. Summer Allen, "The Science of Gratitude," Greater Good Science Center at UC
Berkeley Whitepaper for the John Templeton Foundation (May 2018), https://ggsc.
berkeley.edu/images/uploads/GGSC-JTF_White_ Paper-Gratitude-FINAL.pdf.
GIVE A GIFT
A small, appropriate client gift is a great pick-me-up at any
time of year. But when it comes to giving gifts, the key is
personalization, not expense. Your client gift should suit
your client's taste. Avoid one-size-fi ts-all items.
After spending time with a client, you will have a good
feel for the health and beauty products they enjoy. These
items make perfect gifts because they not only express
your thanks but also show a continued interest in your
client's well-being long after they leave your business.
PROVIDE AN ADDED-VALUE SERVICE
Actions are always better than thoughts when saying
thank you, and no action shows more warmth and
caring than the outstanding services you already off er
your clients. To add a cherry on top, upgrade one of
their regularly scheduled treatments to the "deluxe"
version, or give a small side treatment on the house.
Adding an aromatherapy session during a facial or
a foot massage before a pedicure is a great way to show
your gratitude. The client will not only appreciate the
