22 november/december 2018
beautybuzz
ESTY TALK
Sweet Sentiments
What is the most memorable compliment you ever received from a client?
My clients always remind me of the real reasons I am
an esthetician through words, referrals, and seeing
results from their treatments. The best compliment I
received was from a 65-year-old client who had never
had a professional facial. The next month she came
in for her follow-up and handed me an envelope. I
hesitated to take it and she said, "Please, I hand made
this for you as I could not be happier with how my
face looks and feels." I keep this card in a place where
I look at it every day before I walk into a session.
Vanessa Gordon
via email
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the most profi table
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After a facial, each of my clients say it was the best
facial they have ever had. The best compliment I
have received is that I have magical and healing
hands. One client said she had been to a lot of spas
all over the world and this was the best spa she had
ever been to and best service she had ever received.
Really made my day. These positive remarks make
me do my best, and keep me motivated to help
others and provide the best customer service to each
client that walks in.
Shweta Kolatkar
via email