ASCP Skin Deep


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22 november/december 2018 beautybuzz ESTY TALK Sweet Sentiments What is the most memorable compliment you ever received from a client? My clients always remind me of the real reasons I am an esthetician through words, referrals, and seeing results from their treatments. The best compliment I received was from a 65-year-old client who had never had a professional facial. The next month she came in for her follow-up and handed me an envelope. I hesitated to take it and she said, "Please, I hand made this for you as I could not be happier with how my face looks and feels." I keep this card in a place where I look at it every day before I walk into a session. Vanessa Gordon via email Waxing can be the most profi table service you perform. Private training Online certifi cation Educational DVDs After a facial, each of my clients say it was the best facial they have ever had. The best compliment I have received is that I have magical and healing hands. One client said she had been to a lot of spas all over the world and this was the best spa she had ever been to and best service she had ever received. Really made my day. These positive remarks make me do my best, and keep me motivated to help others and provide the best customer service to each client that walks in. Shweta Kolatkar via email

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